Patients sometimes have questions or need support between visits. At Fifty 410, we’re here to help—just reach out anytime via text or email. Below is a quick guide on what you can contact us about and how to do it.
Please note: To text message your provider and support team, you must be an active patient with access to the new portal
What You Can Reach Out For
You’re welcome to contact us about nearly anything related to your care or your account. Common reasons include:
Prescription questions
• Clarify dosage details or formulation options
• Request a refill or discuss timingOrder and shipping updates
• Confirm when your medication ships
• Get tracking information or help interpreting tracking alerts
• Report delivery issues or damaged packagesBilling and payment
• Verify what you’re being charged before any payment is processed
• Update your payment method or billing address
• Ask about installment plans—no hidden fees, no recurring chargesTechnical support
• Trouble logging into the patient portal
• Issues with account details or profile updates
• Questions about accessing lab results or educational materialsGeneral health or therapy questions
• Ask for clarification on injection technique or storage instructions
• Inquire about side effects or interactions
• Request resources on diet, exercise, or lifestyle support
If you ever have a concern that isn’t listed here—perhaps something specific that came up during your consult—feel free to reach out. We’ll point you in the right direction or connect you with your provider for a deeper discussion.
How to Reach Us
Text Message ONLY
• Number: 866 924 7078
• Use the phone number you signed up with—this lets us confirm you’re an active patient and keeps your information secure
Email
• Email Address: [email protected]
• We monitor email continuously and aim to reply within one business day
No matter which channel you choose, please include your full name and date of birth in your first message so we can pull up your records quickly.
A Few Notes on Privacy and Security
All text communications are HIPAA compliant and encrypted end to end.
Email exchanges are protected under our secure mail system—never share sensitive details in the body of the message.
If you need to send documentation or images (for example, a photo of a damaged shipment), please send it to the text message number so that it goes to your file for review. 866-924-7078
We designed our support system to be straightforward and responsive. Whenever you have a question, remember you’re always just a text or an email away—no automated bots, no confusing menus, just real people ready to help you stay on track with your health journey.